TERMS OF USE

Updated January 2017.

Vin’s Answer AB – Gribbylunds allé 8, 18365 SE- Stockholm- Sweden.
Terms & Conditions For Online Purchasing & Website Use

1.0 APPLICABILITY

These general conditions apply to:

  • orders placed for products available on www.vinsanswer.com (the “Website”) by consumers around the world; and
  • the use of any information, documents, graphics, movies, features, music and/or other services on the Website.

Please ensure that you read these general conditions carefully and check that the details of your order are complete and accurate before submitting your order. If you think that there is a mistake, please contact us.


2.0 PLACING ORDERS ON THE WEBSITE

To place an order on the Website, you must be:

  • at least 18 years old
  • a consumer – not a reseller
2.1 HOW TO ORDER

You need an e-mail address and a phone number to place an order. You may also need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Website, including adding items to your shopping cart and submitting your order.

Placing an order on the Website is easy.

  1. Find the products you want (and choose size if applicable).
  2. Add the products to your shopping bag.
  3. Proceed to checkout.
  4. Select delivery and billing options.
  5. Review your order.
  6. Submit your order.
  7. Receive an online order acknowledgment.
  8. Receive an online order confirmation.

When you submit an order we will send you an email containing a receipt of your order. This does not mean that we have accepted your order. Our acceptance of the order takes place when the Products are shipped to you – we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these general conditions, and both you (the customer) and we are contractually bound by this (the “Contract”). We recommend that you print or download a copy of these general conditions and the Order Confirmation for future reference.

If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.

 

2.2 OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT

Fulfillment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we have cancelled:

  • the product is not available / in stock;
  • your billing information is not correct or not verifiable;
  • your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
  • you are under 18;
  • you are a reseller;
  • there was a clear error in the price displayed on the Website;
  • we could not deliver to the address provided by you;
  • due to an Event Outside Our Control (see section 8.0-8.1 below); or
  • in the event of clear misspelling, pricing or other errors or mistakes in the Website information.

 

2.3 DATA CHECK

When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address, creditworthiness, and checking for fraud. As to the latter: Our payment gateways run partly automated checks by advanced machine learning algorithms on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on Vinsanswer.com will be investigated and if necessary prosecuted.


3.0 PRICE/PAYMENT

You can find the available payment methods for each country in the customer care section of the Website. We do not accept any method of payment other than those listed in the customer care section. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.

 

3.1 PAYMENT PROCESSING

If you pay by credit/debit card, we will reserve the amount due from your account as soon as you place the order.

Payments can only be processed if the billing information can be verified.

We retain title in any product(s) until we have received full payment for such product(s).

 

3.2 PRICES AND CURRENCY

The product prices displayed on the Website are inclusive of Value-Added Tax (VAT) for customers whom orders are being shipped within the European Union (EU). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates per country see the customer care section of the Website.

All prices are quoted in USD and if your local currency is any other than that your bank will handle the conversion rates according to their daily rate.

 

3.3 YOUR TOTAL PRICE

The total price specified in the final check out screen includes tax (within EU) and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.

If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.

 

3.4 PRICE CHANGES

The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation.


4.0 SHIPPING & DELIVERY
DELIVERY – WHERE AND WHEN

We deliver products from Monday to Friday. We do not ship on certain public holidays. Please refer to the customer care section of the Website for dates and the available delivery times and methods. We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed in the customer care section of the Website.

4.1 SPLIT DELIVERY

Where possible, we try to deliver all items which you have ordered at the same time. However, please note that due to the fact that differet products are manufactured at different factories, an order of multiple products may result in split shipments if they are unavailable in the warehouse.

We reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time your order was placed. You will not be charged for any additional delivery costs.

 

4.2 INSPECTION UPON DELIVERY

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do inform the post office about the damage and do not accept the shipment.

 

4.3 SHIPPING RATES
  • If you make a purchase that exceeds the threshold relevant to your delivery country, you will receive FREE ‘standard delivery’, or the option of discounted ‘express delivery’. See the customer care section of the Website for threshold amounts and their corresponding discounted delivery rates if they exist at the date of your order.
  • Vin’s Answer reserve the right to charge you for a second shipping if the address you have given was wrong and the package has been sent back to our warehouse. To save both time and money we advice you to take a second look over all the information that you have filled in on the checkout page before you place your order.

5.0 RETURNS & CANCELLATIONS
CANCELLING ORDER BEFORE DELIVERY

You may cancel any order for non-customized products free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately. If you wish to cancel your order, please check the status of your order first by visiting the Order status page.If the status of your order is “Pending” or “On Hold” you may cancel your order by contacting our support team (see customer care section of the Website). Our support team will request a cancellation of your order at our warehouse. If successful, they will send you an email and the cancellation will be free of charge. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.

 

5.1 RETURNING ORDERS AFTER DELIVERY – DEFECTIVES

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within 1 month after you notice the defect. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see the Customer Care section of the Website.

 

5.2 EXERCISING YOUR RIGHT OF WITHDRAWAL

If for whatever reason you are not happy with the products you ordered, you may return the products delivered to you within 25 calendar days after the product is delivered, without giving us any reason, as long as:

  • the products are unwashed and not used in any way (you are allowed to try garments and accessories, unless we have indicated otherwise – but you cannot wear them. Intimate wear/underwear may not be tried on, they are sealed and if the seal is broken you may not return the products.)
  • the product is complete: e.g. both items of a pair must be returned

You cannot return:

  • products that have been tampered with
  • sealed products like intimate wear, shampoos or any other cosmetics which the seal has been broken on.

For information on refunds, see art 5.4 below. For practical information on how to return, see the help section of the Website. If you inform us that you wish to return a product, we shall reimburse to you all payments received, including the delivery costs (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) and in any event not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal.

 

5.3 PRODUCT EXCHANGE

Product exchanges are currently not possible, but you do have the option of returning your product(s). See art 5.1 and 5.2 above. For information on refunds, see art 5.4 below. In order to get another product color or size, you will have to place a new order on the Website.

 

5.4 REFUND INFORMATION

Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give this information so that we can refund the money directly to your account.

In the event you return goods for reasons other than defectiveness or non-conformity with your order, you will need to pay for the return shipment.

For practical information on how to return and for refund timelines, see the customer care section of the Website. Please read the customer care section information and follow the directions carefully in order to prevent unnecessary delay.


6.0 CONDITIONS APPLICABLE TO PRE-ORDERED PRODUCTS
  • Pre-order is the process by which you are able to order a product in advance of the scheduled retail launch. Due to the nature of pre ordering, the following specific conditions apply to pre-ordered products:
  • Delivery. Pre-ordered products are targeted to be delivered before the retail launch date, provided that we have received your payment at least 3 working days before such date. Concrete delivery times depend on the moment the product is available in our warehouse. Standard delivery timelines will apply from the moment the pre-ordered product is available in our warehouse. This information is best estimates only, timelines are not binding.
  • Payment. Your payment will be deducted as soon as the order is received (or, in the event of bank transfer, as soon as possible). We will not start the execution of your order prior to having received payment. For bank transfers this may mean that delivery will be later than set out under the bullet point above.
  • Separate shipping. Pre-ordered products are shipped separately. They will not be shipped with regular product you may have ordered. Unfortunately, due to technical limitations from our side, the pre orders will show in your “goods shipped” confirmation e-mail and in your order status online. This is incorrect. Please disregard this information. You will receive a separate shipping confirmation by e-mail from one of our representatives once the product is shipped.
  • Product launch date. The scheduled retail launch date (product launch) for your pre-order product can be found in the product description page on the Website.

7.0 LIABILITY
  • If Vin’s Answer fails to comply with these general conditions, we shall be responsible for loss or damage you suffer that is a foreseeable result of our breach of these general conditions or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract.
  • Even though we have created the caused by viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website we shall not be liable for any damages suffered as a result of this.
  • In the event you have suffered damages as a result of our activities related to your purchase(s) of our products through the Website, our liability will be limited to damage to the Vin’s Answer products or to other materials.
  • We shall not be liable for damage incurred by a third party resulting from the use of any of our products. We shall not be liable for damage incurred by you as a result of your improper use of any of our products.
  • Nothing in these general conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Swedish law.
  • To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.
  • Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.0 EVENTS OUTSIDE OUR CONTROL
  • An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
  • If an Event Outside Our Control takes place that affects the performance of our obligations under these general conditions:
    • We will contact you as soon as reasonably possible to notify you; and
    • Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  • You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under art. 5. We will only cancel the contract if the Event Outside Our Control continues for longer than 20 weeks.
  • Website with care, the information, texts, documents, graphics, movies, music and/or other services on it may contain errors or be otherwise incorrect or incomplete. We shall not be liable for any damages resulting from the use of (or inability to use). We shall not be liable for any damages suffered as a result of the use of electronic communications on our webstie.
  • In the event you have suffered damages as a result of our activities related to your purchase(s) of our products through the Website, our liability will be limited to the damage our product may take.
  • We shall not be liable for damage incurred by a third party resulting from the use of any of our products. We shall not be liable for damage incurred by you as a result of your improper use of any of our products.
  • Nothing in these general conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Swedish law.
  • To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied. Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

8.1 EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these general conditions that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these general conditions: We will contact you as soon as reasonably possible to notify you; and Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under clause 8. We will only cancel the contract if the Event Outside Our Control continues for longer than 20 weeks in accordance with our cancellation rights in clause 2.


9.0 INTELLECTUAL PROPERTY RIGHTS
  • Vin’s Answer owns all intellectual property rights in the Website and in the material published on it. Those works are protected by copyright laws around the world. All such rights are reserved.
  • You may print off one copy, and may download extracts of any page(s) from the Website only to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource.
  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Vin’s Answer’s status as the owner of content on the Website must always be acknowledged.
  • You must not use any part of the content on the Website for commercial purposes without obtaining a license to do so from Vin’s Answer.
  • If you print off, copy or download any part of the Website in breach of these general conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

10.0 USER GENERATED CONTENT

If you post any ideas, remarks, questions, data, graphics, opinions, designs, customizations or other information (including info on bulletin boards, chat rooms or other forums on the Website) (hereafter “User Generated Content”), on the Website, or if you send such User Generated Content through the Website to Vin’s Answer, ownership of any intellectual property rights and other rights in the User Generated Content shall automatically be transferred to Vin’s Answer. To the extent such transfer is not valid, you grant to Vin’s Answer, by submitting the User Generated Content to Vin’s Answer, a worldwide, non-exclusive, fully paid, perpetual, royalty free license to use, including but not limited to a right to copy, modify, publicly display, distribute and to sublicense (all or parts of), your User Generated Content for any purposes as we deem fit, including but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Website or other products or services.

The User generated Content will be deemed to be non-confidential and we will be entitled to use or disclose the User Generated Content in any manner whatsoever, without liability or notice to you. You acknowledge and agree that you shall have no claim against Vin’s Answer or any other party should any User Generated Content created, posted or sent by you be used in the above sense by Vin’s Answer or such other party.

You warrant that any User Generated Content or other information which you send to the Website is not, and does not contain, material which is offensive, pornographic, defamatory, blasphemous or unlawful, and does not infringe, or potentially infringe, the rights of a third party or any applicable law. You warrant that all material submitted to us is original to you, and not copied in whole or part from any third party. Please do not send anything that is required to be kept confidential. You shall not upload commercial content on the Website or use the Website to solicit others to join or become members of any other commercial online service or other organization. You may be required to register and/or agree to additional terms of use prior to being permitted to post or otherwise distribute User Generated Content to the Website.

Vin’s Answer does not, and you agree that Vin’s Answer has no obligation to, review the User Generated Content, that Vin’s Answer is not in any manner responsible for User Generated Content, that Vin’s Answer does not guarantee the accuracy, integrity or quality of User Generated Content, and that we cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Generated Content will not appear on the Website.

You acknowledge that by providing you and others with the ability to access and view User Generated Content on the Website, Vin’s Answer is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities of users on the Website. Without limiting the generality of the foregoing, you acknowledge and agree that the information, materials and opinions expressed or included in any User Generated Content are not those of Vin’s Answer or its affiliated or related entities or content providers.

Notwithstanding the foregoing, you acknowledge and agree that Vin’s Answer has the absolute right to monitor User Generated Content posted to the Website in its sole discretion. In addition, Vin’s Answer reserves the right to edit, refuse to post or remove any such User Generated Content, in whole or in part, for any reason or for no reason, and to disclose such User Generated Content and the circumstances surrounding their transmission to any third party.

You agree that we do not have any obligation to use or respond to any User Generated Content. You agree that you shall immediately notify Vin’s Answer in writing of any objectionable content appearing on the Website. Vin’s Answer will make good faith efforts to investigate allegations that any User Generated Content violates these General Conditions but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific User Generated Content, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any User Generated Content whatsoever.

Any use of any content on the Website, including, without limitation, User Generated Content, will be at your own risk. Without limiting the generality of the foregoing, you acknowledge and agree that Vin’s Answer is not responsible for any User Generated Content that purports to give medical advice or advice regarding fitness training, exercise, or diet. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or a physical fitness program.


11.0 APPLICABLE LAW

These general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the Website(s) or with any purchases on the Website shall be governed by Swedish law.


12.0 AVAILABILITY OF THE WEBSITE

We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.


13.0 YOUR ACCOUNT AND PASSWORD

If you choose to register on the Website you must treat the username and password for your account as confidential and must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify Consumer Services.


14.0 LINKED SITES

The Website provides links to external Internet sites. We shall not be liable for the use or the content of internet sites that link to this site or which are linked from it.


15.0 VARIATION OF GENERAL CONDITIONS

We may revise these general conditions from time to time. Every time you order products from us, the general conditions in force at that time will apply to the contract between you and us.

Whenever we revise these general conditions we will keep you informed and give you notice of this by stating that these general conditions have been amended and the relevant date at the top of this page.


16.0 OTHER IMPORTANT TERMS
  • We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these general conditions.
  • You may only transfer your rights or your obligations under these general conditions to another person if we agree in writing.
  • Each of the paragraphs of these general conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • If we fail to insist that you perform any of your obligations under these general conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  • We will not file a copy of the contract between us.

POLICY CHANGES

Applicable law and our practices change over time. If we decide to update our Terms, we will post the changes on our Site. We strongly encourage you to read our Terms of Use and regularly check for any changes. This Policy was last modified in January 2017.